NAADVIDYA — Cancellation & Refund Policy
Version 1.0 | Effective from platform launch
LEGAL NOTE: This document requires review by a qualified Indian lawyer before publication. Consumer Protection Act 2019 and IT Act 2000 apply. Do not publish as-is.
1. DEFINITIONS
- Session Credit: One pre-paid unit equivalent to one 60-minute session
- Gross Amount: Total INR paid by student for a credit pack
- Razorpay Fee: 2% of transaction, non-refundable under all circumstances
- Goodwill Credit: A compensatory session credit issued by Naadvidya at its discretion
2. STUDENT CANCELLATION RULES
2.1 Mehfil Sessions (individual bookings)
| Notice given | Credit outcome |
|---|---|
| > 48 hours before session | Full credit refund to wallet |
| 24–48 hours before session | 50% credit (0.5 credit) refund |
| < 24 hours before session | No refund |
| No-show (no cancellation at all) | No refund. Repeated no-shows (3+) trigger account review |
2.2 Riyaaz Workshops (Phase 1.5)
| When student withdraws | Credit outcome |
|---|---|
| Before workshop starts | Full credit refund |
| After Session 1 | Refund for unused sessions minus 10% admin fee |
| After Session 2+ | No refund for remaining sessions |
2.3 Gurukul Path (Phase 1.5)
| When student withdraws | Credit outcome |
|---|---|
| Before first session | Full credit refund |
| Within first 14 days | Refund for unused sessions in current month only |
| After 14 days | No refund for current month; future reserved credits returned |
2.4 Cash Refunds (INR)
Cash refunds to source are issued only if:
- Technical failure on Naadvidya's infrastructure prevents the session entirely
- Teacher cancels with < 12 hours notice on two consecutive occasions
- Duplicate payment occurs due to payment gateway error
All other refunds are credit-based (wallet credits only).
3. TEACHER CANCELLATION RULES
3.1 Teacher cancels a confirmed session
| Notice given | Student receives | Teacher consequence |
|---|---|---|
| > 24 hours | Full credit refund + 1 Goodwill Credit | Warning logged |
| 12–24 hours | Full credit refund + 1 Goodwill Credit | Formal warning |
| < 12 hours | Full credit refund + 2 Goodwill Credits | Strike recorded |
| No-show (no notice at all) | Full credit refund + 3 Goodwill Credits + priority rebook | Strike recorded + income forfeited |
3.2 Repeat cancellations by teacher
- 3 cancellations in any 60-day period: the Naadvidya Gurus review teacher status
- 5 cancellations in any 60-day period: teacher profile suspended pending review
- Cancellation pattern due to documented illness or emergency: treated compassionately; no formal strike if Naadvidya is notified within 2 hours
4. PLATFORM CANCELLATION (Naadvidya / System)
If Naadvidya cancels a session due to platform issues (server outage, Daily.co failure, billing error):
- Full credit refund to student
- No income deduction from teacher
- Resend compensatory 10% discount on next credit pack purchase
5. REFUND PROCESSING TIME
- Credit wallet refunds: instant (within 15 minutes)
- INR cash refunds: 5–7 business days via Razorpay refund API
- Goodwill Credits: added instantly by Naadvidya or automated trigger
6. WHAT IS NEVER REFUNDABLE
- Razorpay transaction fees (2%) — always deducted
- Sessions where student joined and attended (even partially — 10+ minutes counts as attended)
- Packs purchased as part of a promotional offer unless the promotion explicitly states otherwise
7. CREDIT PACK EXPIRY
- Credits purchased do not expire as long as the student's account remains active
- If a student's account is inactive for > 12 months, Naadvidya will email a 30-day reminder before any expiry action
- Credits are non-transferable between students
8. HOW TO REQUEST A REFUND
Student or teacher emails: refunds@naadvidya.in with:
- Name, registered email
- Session/booking ID
- Reason and evidence if applicable
Naadvidya will respond within 48 business hours. The Naadvidya Gurus make the final call on all refund decisions.